Danske Bankas - Frequently Asked Questions

What shall do if I forgot my PIN?

If you forgot your PIN, please apply to the Bank. You will need to fill in an application of established form to issue a new payment card. The bank will issue the card with a new PIN in three working days.

For the assignment of a new PIN you will be charged a fixed fee (Maestro - LTL 10, Mastercard Standard - LTL 20).

You can fill in the application at any customer service department.

Can I change my card’s PIN number into one which is easier to remember?

You can change an existing PIN number of your payment card at any Danske Bankas ATM.

Changing PIN number is not complicated: at the ATM, chose Change PIN Number function and follow the ATM’s prompts. New PIN number will become effective right away.

I lost my card (it was stolen). What shall I do?

Block the card immediately and necessarily arrive to the bank within 7 calendar days to submit the application confirming the loss of the card.

You will also have to fill in application of an established form to issue a new payment card. You can fill in the application at any customer service department.

I broke my card/the card got demagnetised. What shall I do?

Please arrive to the Bank and fill in the application to issue a new payment card. The new card will be issued in three working days.

My card got stuck in the ATM. What shall I do?

If your card got stuck in the ATM, necessarily invalidate the card and call at the nearest Danske Bankas customer service branch.

I noticed some discrepancies in the monthly statement. To whom shall I apply?

Having found any discrepancies call Danske Bankas information centre at 1636 or arrive at a nearest Danske Bankas customer service branch and submit an inquiry concerning discrepancies in the card account.

The time needed to clarify the discrepancies shall depend upon the type of your card and whether the transaction was originated in Lithuania or abroad.

Where the discrepancies in the card account are not confirmed, the consideration of the claim shall be subject to a fixed fee.

What maximum amount of cash can be withdrawn from the card account?

There are no limitations established as to the maximum amount of cash to be withdrawn from the card account. You can withdraw the entire amount of the card account at cash desks and ATMs of Lithuania and abroad.

Withdrawing cash at ATMs you may need to do that in several operations depending on limitations imposed upon cash withdrawal at ATMs by different banks.

How to check the Balance of a Card Account?

You can find out the balance of the card account at any time by using:

To send a SMS message to Danske SMS bank at 1636, dial:

XXXXX
Valid password space B
Command letter code space Y
Card serial number

Which payment cards I can use for payment in online stores?

After implementing an international secure online payment system, Danske bank gives you an opportunity to pay online with both debit and credit cards.

The administrators of online stores may limit payments with certain types of debit cards but Danske Bankas provides all technical capabilities to pay online with any type of card bearing CVV number on the back.

If you have Maestro card which was issued before November 2010, you can replace it with the one suitable for online payments in any Danske Bankas branch free of charge.

When trying to pay online I’m redirected to Danske Bankas window where I’m asked to enter an additional safety number. What is this number and how can I find it out?

At online stores bearing MasterCard® SecureCode™ or Verified by Visa sign you will be asked to enter card security number which is known only to you before paying for your purchases. This international security tool protects your card from unauthorized use.

When paying in such a store for the first time, you will be asked to change the primary security code which was notified to you by the bank. If you never received such a notification or forgot the primary security code, contact the bank by short number 1636 or come to the nearest branch.

Got any questions about Danske Bankas cards? Submit your inquiry by e-mail or call us at 1636 (if from outside Lithuania: +370 5 215 6666).

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