HomePrivate Clients Danske eBank Frequently Asked Questions


 
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Frequently Asked Questions

How can I start using Danske eBank?
You should come to the nearest Danske Bankas branch and sign both Bank account contract and Danske eBank contract.

If you already have an account at Danske Bank A/S Lithuania branch you should just sign a Danske eBank contract at Bank's branch.
How to get connected to Danske eBank?
To get connected to Danske eBank:

  • Make sure you have the necessary identification information and means:
    • User ID: user name specified in the section "User ID" of your Danske eBank contract. This shall be an invariable unique collection of symbols designed to identify you within the system.
    • User password: shall be the password, which was handed over to you in a sealed envelope at signing the Danske eBank contract. This password will have to be replaced by a new one after the first successful registration within Danske eBank. Requirements to the new password: it shall be composed of no less than 6 symbols; special symbols like !@#$%^&*()_+ are not allowed.
    • Password card: shall be a plastic card with printed 24 passwords marked by unique serial numbers. The password card is handed over to you when signing the Danske eBank contract.
    • NN. password: shall be a password from the password card, composed of a combination of letters and digits. To distinguish the digit "0" from a letter "O", a dot is used in the middle of the symbol, i.e. a digit with a dot in the centre shall mean a zero.
  • To get connected to Danske eBank in the site https://ebankas.danskebankas.lt enter the User ID and the User password.
  • Press the button "Enter".
  • In the opened window the system will request to enter NN. password from the Password card. Enter the code the number of which is shown before the notice "Enter the password with number:".
  • Press the button "Enter". Welcome to Danske eBank!
The password I entered was incorrect. What should I do?
If an error is made in registering, i.e. the user ID or password was entered incorrectly, a notice with an explanatory text will appear on the screen. Repeat the registration procedure from the beginning.

For security considerations, if the entry of an incorrect user ID or password is attempted 5 times in a row, the right to use the Danske eBank system shall be suspended. In transfer to restore the right to use the system, contact the Bank.
When trying to connect to https://ebankas.danskebankas.lt and using the Internet Explorer browser for this purpose I receive a message The page cannot not be displayed. Why?
Most likely your browser fails to meet the requirements of the system Danske eBank. We recommend to our Danske eBank users to use Microsoft Internet Explorer 5.5 or a later version.

If needed, you can download the latest Microsoft Internet Explorer version free of charge here »
How to use the system Danske eBank safely?
You can learn more about Danske eBank security details here.
How using Danske eBank subscribe to periodically account statements by e-mail?
When log on to Danske eBank you can subscribe to periodically e-mailed account statements. More information you will find here.
How to view loan payment schedule in Danske eBank?
You can log in to Danske eBank and view your loan payment schedule. For more information please visit here.
How do I transfer funds between my accounts using Danske eBank?
Having logged into Danske eBank, you can transfer funds between your eBank accounts in the same currency. Further information is provided here.
How do I transfer funds in litas to any Lithuanian bank or in litas and in a foreign currency to accounts in the Danske Bank A/S Lithuania Branch using Danske eBank?
Having logged into Danske eBank, you can transfer funds in litas to any Lithuanian bank or in a foreign currency to accounts in the Danske Bank A/S Lithuania Branch. Further information is provided here.
How do I pay my bills using Danske eBank?
Pay your bills for public utilities, telecommunications, insurance, leasing, cable television, internet, and other services using Danske eBank. Further information is provided here.
How do I conclude a direct debit agreement using Danske eBank?
Having logged into Danske eBank, you can conclude a direct debit agreement. Further information is provided here.
How do I conclude a deposit agreement using Danske eBank?
Having logged into Danske eBank, you can conclude a deposit agreement. Further information is provided here.
How do I find out the unused limit using Danske eBank?
By accessing Danske eBank you can find out the unused limit at any time. Please find a brief instruction here.
Need help? Call Danske Bankas at 1636 (if from outside Lithuania: +370 5 215 6666) or e-mail us.
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